Our Happy Clients
CSSW takes care all my business information technology. I don't have to worry about my computers, networks or staff not working. Thanks team for taking care of us.
We’re In Search Of A Help Desk Support Specialist
Job hunting is a pain in the you-know-what. You scroll through page after page of “Candidate must…”, “Expectations include…”, “Requirements are…” that tells you everything they expect out of you, and next to nothing about what you can expect from them. “We’re a friendly, tight-knit group of professionals!” Great. So is every other team of technicians. That doesn’t paint much of a picture of what your potential future workplace is actually like.
CSSW Computers does things a little differently, and that includes the way we recruit new team members. We’re not just looking for someone to fill a vacancy on our roster. We’re looking for someone who is ready and willing to do things the CSSW way – and we’re going to tell you what that means up front. We are a people-first company. We take the time to get to know each and every one of our clients and go out of our way to give them the guidance and support they need to keep their IT running smoothly.
Have What It Takes To Be Our Newest Help Desk Support Specialist?
“Representing our brand” means being friendly, knowledgeable, and patient. Your job will be to make our clients’ computer-based technologies run smoothly from our remote “home-base”, and if there’s a hiccup, you’ll patiently walk them through the solution.
Because this position is mostly completed by phone and/or email, your communication skills need to be top notch. This means you’ve mastered the English language, are very articulate, and can quickly explain issues to clients without throwing a bunch of tech jargon at them. The CSSW Computers team does not talk down to clients or make recommendations without first making sure we fully understand what the problem is. You won’t be asked to power through problems, or cut corners in order to move on to the next request.
While this is a “remote” position – the meaning of course that you’ll be providing remote support to clients from our New Prague office – there will be times when it’s necessary to visit clients on-site. We expect you to be just as charming and helpful in person and have a reliable vehicle and a valid driver’s license.
And now for the boring stuff. Here are the requirements for the Help Desk Support Specialist position:
- Associates Degree or Certification in Technology Support Field
- Some working experience in the field or in a related area
- Escalated MS Server 2003/2008/2012 (SBS, Exchange, Terminal Server etc.) support experience
- In-depth knowledge of networking principles (Sonicwall, Cisco, Fortinet etc.)
- Working Knowledge of virtualization (Hyper-V, VMware)
- Mobility management experience (IOS, DroidOS)
Ready To Apply?
Send your resume and cover letter to firstname.lastname@example.org